Privacy Policy

Scope of This Policy

This policy applies to the website operated by Juniper AI Labs LLC and to the personal information we receive through it. It also applies to the ordinary business communication that surrounds an engagement, such as email, telephone calls and working sessions. It does not apply to third party websites that we link to, and it does not apply to information that a client handles inside its own systems under its own policies.

Where we act as a service provider for a client during a project, the client remains responsible for the personal information in its own records, and our handling of that information is governed by our agreement with the client. This policy describes our own practices as a business, including how we run this website and how we respond to enquiries.

Who Controls Your Information

The entity responsible for the information described in this policy is Juniper AI Labs LLC. Our registered location and mailing address is:

You can reach us by email at support@juniperai.autos or by telephone at +12625622966. These are the channels we monitor for privacy questions, access requests and corrections.

Information We Collect

We collect information that you choose to give us and a limited amount of information that is generated automatically when you use the site. We do not collect more than we need, and we do not collect categories of information that have no bearing on the reason you contacted us.

Information you provide directly

• Your name and the organization you represent.
• Your email address and, when you choose to share it, your telephone number.
• The subject and content of your message, including any project description you decide to send.
• Records of correspondence, session notes and follow up questions that arise during an engagement.
• Billing and engagement details when you become a client, including a business address and invoicing contact.

Information collected automatically

• Basic technical data such as browser type, device type and the pages you visit on our site.
• An approximate region derived from your network address, used only to understand where our visitors come from.
• Server logs recording the time of a request and the route that was requested, kept for reliability and security.

We do not ask for government identification numbers, financial account numbers, health information or other sensitive categories through this website. If a project would ever require sensitive information, we address it in a separate written agreement before any such information changes hands.

Where Information Comes From

Most of the information we hold comes from you. You provide it when you send a message through our contact form, when you write to our support address, when you call us and when you take part in a working session. We may also receive your contact details from a colleague at your organization who introduces you to us, or from a public business directory that lists a work address and a business telephone number.

A small amount of information is generated by our own systems. Server logs and basic analytics are created automatically as you browse. We treat that information as operational data rather than as a profile of you, and we use it only for the narrow purposes described in this policy.

Why We Use Information

We use personal information for a short list of clearly defined purposes. Each purpose is tied to something you would reasonably expect when you contact a professional practice.

• To respond to your enquiry and answer the questions you send us.
• To schedule and run a model review or a working session that you request.
• To draft, test and deliver the deliverables described in an engagement.
• To send administrative messages about a project, such as a confirmation, a change of time or a follow up question.
• To send occasional practice updates, only where you have asked to receive them or where we have a lawful basis to do so.
• To keep our own records accurate, to understand how the website is used and to protect the site against abuse.
• To meet accounting, tax and record keeping obligations that apply to a limited liability company in the United States.

We do not sell your personal information, and we do not rent our contact list to anyone. We do not use your message content to train a public model, and we do not publish client names without written permission.

Our Legal Bases for Processing

Where the law requires us to identify a legal basis for processing, we rely on the following grounds. We rely on your consent when you submit a form or subscribe to updates. We rely on the performance of a contract when we deliver a service you have engaged. We rely on our legitimate interests when we answer a business enquiry, keep our records accurate and protect our systems, and we balance those interests against your rights. We rely on legal obligation when we keep accounting records or respond to a lawful request.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that already took place on a lawful basis before you withdrew.

Client Project Data

Applied AI work often touches operational records. When a client shares data with us for a model review, we treat that data as confidential and we handle it under the terms of the engagement rather than under this general policy. In practice this means we collect the smallest set of records needed to draft and test a decision tree, we keep the work on controlled devices and accounts, and we delete working copies when the engagement ends unless the client asks us to retain them.

We ask clients to remove or mask direct identifiers before sharing records where the analysis does not require them. When identifiers are necessary for a join or a reconciliation, we document why they are needed and we limit access to the people doing that specific work. We never use client records to build a product for another client.

Decision Models and Derived Data

A decision model is a structure of conditions, thresholds and outcomes, and it is usually derived from historical cases. We treat a derived model, and any evaluation harness built around it, as confidential client material. The model belongs to the client and is delivered back to the client with documentation. We do not resell a model, and we do not reuse one client model as a starting template for another engagement without written agreement.

Aggregate statistics that contain no personal information and no client identifying detail may be used to improve our own methods. For example, we may note that a certain type of threshold tends to drift with seasonality, because that observation helps every client. Such notes never contain personal information and never identify a client.

Cookies and Similar Technologies

This website is built to work with a minimal footprint. We do not use advertising cookies, we do not use cross site tracking pixels and we do not embed third party tracking scripts that build a profile of you across other websites. Any cookies used by the site are limited to what is needed for the site to function correctly and to remember a simple preference during your visit.

Your browser gives you control over cookies. You can block cookies, delete cookies and set your browser to warn you before a cookie is stored. If you block functional cookies, some parts of the site may behave differently, but the information on the site remains readable.

How We Share Information

We share personal information only in the narrow circumstances described here. We share it with service providers who help us run the business, such as an email host or an accounting service, and we limit what they receive to what their task requires. We share information with professional advisers when we need legal or accounting advice. We share information when the law requires it, when we receive a valid legal process, or when we must protect the rights, safety and property of Juniper AI Labs LLC, our clients or the public.

If the business is ever sold, merged or reorganized, information may transfer as part of that transaction. In that event we would require the receiving party to honor this policy for information collected under it, and we would notify affected individuals where the law requires notice.

Service Providers

Like most small professional practices, we depend on a handful of vendors for email, file storage, scheduling and accounting. We choose vendors that offer reasonable security controls, and we ask them to process information only for the purposes we specify. A vendor that cannot meet our expectations is replaced.

We do not authorize our vendors to use your personal information for their own marketing. Where a vendor operates in another country, we take reasonable steps to confirm that the information remains protected by an appropriate agreement or safeguard.

How Long We Keep Information

We keep personal information only as long as we need it for the purpose we collected it. Enquiries that do not become engagements are usually deleted within twenty four months. Correspondence and deliverables connected to an engagement are kept for the length of the relationship and for a reasonable period afterward so that we can answer follow up questions and meet record keeping obligations.

Financial records are kept for the period required by applicable tax and accounting rules. Server logs are rotated on a short cycle and are not kept indefinitely. When information reaches the end of its retention period, we delete it or render it unreadable, and we ask our vendors to do the same.

How We Protect Information

We use administrative, technical and physical safeguards that are appropriate to the sensitivity of the information we hold. These include access controls that limit information to the people who need it, encrypted connections for data in transit, protected storage for data at rest, and routine review of who holds which access. Working sessions are held on controlled accounts, and devices used for client work are protected with screen locks and current software.

No method of transmission or storage is perfectly secure, and we cannot promise absolute security. What we can promise is that we treat security as a continuing responsibility rather than a one time setup. If we ever become aware of a breach that affects your personal information, we will investigate, take steps to contain it and notify affected individuals and authorities as the law requires.

Your Privacy Rights

Depending on where you live, you may have the right to access the personal information we hold about you, to ask us to correct it, to ask us to delete it, to ask us to restrict how we use it, to object to certain uses and to receive a portable copy of the information you provided. You may also have the right to withdraw consent where consent is the basis for processing.

To make a request, contact us at support@juniperai.autos or call +12625622966. We will confirm your identity before acting, because we do not want to release information to the wrong person. We aim to respond within thirty days, and we will tell you if we need more time and why. If we cannot honor a request, we will explain the reason in writing.

You will not be discriminated against for exercising a privacy right. We will not deny you service, charge you a different price or provide a lower quality of service because you asked us to protect your information.

Your Choices and Controls

You control what you send us. You can contact us by telephone instead of using the form, you can omit details that are not necessary for your enquiry, and you can ask us to delete an enquiry after we have answered it. If you receive an update that you no longer want, you can reply and ask to be removed, and we will remove you promptly.

You also control the technical footprint of your visit through your browser settings. Clearing cookies, using a private browsing window and configuring tracking protections are all reasonable steps, and none of them prevents you from reading the information on this site.

Privacy for Children

This website and our services are intended for businesses and professional audiences. They are not directed to children, and we do not knowingly collect personal information from anyone under the age of sixteen. If you believe that a child has provided information to us, please contact us at support@juniperai.autos and we will delete it promptly.

Notice for California Residents

Residents of California have specific rights under state privacy law. Over the past twelve months we have collected the categories of information described in the section on information we collect, namely identifiers and contact details, commercial information related to an engagement, internet activity in the form of basic site usage, and professional information you choose to share. We collect these categories for the business purposes described in this policy. We do not sell personal information, and we do not share it for cross context behavioral advertising.

California residents may request to know what we collect, request deletion, request correction and request to opt out of any sale or sharing. Because we do not sell or share personal information for advertising, there is nothing for us to opt you out of, but you are welcome to confirm that position in writing. To exercise a right, contact us using the details below.

International Visitors

We operate from the United States, and information we collect is generally processed in the United States. If you visit from another country, you understand that your information will be transferred to and processed in the United States, where privacy laws may differ from those in your home jurisdiction. We take reasonable steps to ensure that any transfer is handled with an appropriate level of protection.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices, our tools or the law. When we make a material change, we will update the effective date at the top of the page and, where the change is significant, we will provide a clearer notice on the site. We encourage you to review this page periodically so that you always know how we handle information.

Continued use of the site after an update means that you accept the revised policy. If you do not accept a revision, you may stop using the site and ask us to delete the information you previously provided.

How to Contact Us

Questions, requests and concerns about privacy are welcome. Please contact Juniper AI Labs LLC using any of the channels below, and we will respond as quickly as we can.

If you are not satisfied with our response, you may have the right to complain to a supervisory authority in your jurisdiction. We would appreciate the chance to resolve your concern directly before you take that step.